Are all pieces ready to ship?

Not all pieces are ready to ship. Many Mohamed Nour Designs pieces are made to order, meaning they are prepared after your order is confirmed to ensure refined finishing, accurate sizing, and careful quality review.

What does Made to Order mean?

Made to Order means your selected piece enters our atelier process after your order is placed. This may include fabric preparation, printing, cutting, sewing, finishing, and final inspection before shipping.

How long does production take?

Production time varies depending on the design, fabric, finishing details, and order volume. Standard printed pieces usually require several working days before shipping, while custom or couture pieces may require a longer timeline.

When does the delivery timeline begin?

Delivery time begins after production is complete, not from the order date. If your piece is made to order, it must first pass through production and quality review before shipping.

Can I place an urgent order?

Urgent requests may be reviewed depending on the selected design, atelier schedule, and delivery location. Please contact us before placing an urgent order to confirm availability.

How do I choose my size?

We recommend checking your bust, waist, and hip measurements before selecting your size. You can refer to our Size Guide for standard measurements.

What sizes are available?

Mohamed Nour Designs offers standard sizes from Small to XX-Large, with custom sizing available for selected pieces upon request.

Do your pieces fit true to size?

Fit may vary depending on the silhouette. Some pieces are designed with relaxed luxury proportions, while others may have a more structured or fitted shape. Please review the product description before ordering.

Can I request custom measurements?

Yes, selected pieces can be made according to custom measurements. Custom sizing must be confirmed before production begins.

Can I adjust the length of a piece?

Length adjustments may be possible for selected designs. This depends on the cut, print placement, fabric, and production requirements.

Do you offer custom design services?

Yes. Mohamed Nour Designs offers a private custom design service for clients seeking a special piece created around their occasion, measurements, style direction, and personal story.

How can I request a custom design?

You can submit a request through the Custom Design page or reserve a private consultation through Book a Slot.

What can be discussed during a private consultation?

A consultation may include silhouette direction, occasion, measurements, fabric options, colors, styling, production timeline, and design details.

Is custom design pricing fixed?

No. Pricing depends on the complexity of the design, fabric selection, finishing details, production time, and any special requirements.

Are custom-made pieces exchangeable or refundable?

Custom-made pieces, altered measurements, and personalized designs may not be eligible for exchange or refund due to their individual production process.

What fabrics do you use?

Fabric selection depends on the design and collection. Common fabrics may include chiffon, satin, crepe, organza, Rosaline, linen-touch blends, and other refined materials chosen according to the silhouette and intended movement.

Are the prints part of the fabric?

Many printed pieces are created using specialized printing techniques where the print becomes part of the garment’s visual structure. Print placement is carefully considered according to the design.

How should I care for my garment?

Care instructions may vary depending on the fabric. In general, delicate garments should be handled gently, stored properly, and cleaned according to the care label or Care Guide.

Can I iron or steam the piece?

Steaming is usually preferred for delicate fabrics. Ironing should be done with caution, on low heat, and preferably through a protective cloth. Always follow the garment’s care instructions.

Can printed pieces be washed?

Some printed pieces may require gentle care or dry cleaning depending on the fabric. Please refer to the Care Guide or product-specific care instructions.

Do you ship inside Egypt?

Yes, Mohamed Nour Designs ships orders across Egypt.

Do you offer international shipping?

Yes, international shipping may be available to selected destinations. Delivery timelines and shipping fees may vary depending on location and courier service.

How long does shipping take?

Shipping time depends on your location, courier availability, customs procedures, and whether your order is ready-to-ship or made-to-order.

Will I receive tracking information?

Where available, tracking details will be shared once your order has been dispatched.

Are customs or import duties included?

International orders may be subject to customs duties, taxes, or import fees according to the destination country. These charges are usually the responsibility of the client unless stated otherwise.

What payment methods are accepted?

Available payment methods may include online card payments, local payment options, and other methods shown at checkout.

Is my payment secure?

Payments are processed through secure payment channels available on the website. Mohamed Nour Designs does not store full payment card details.

Can I pay in cash on delivery?

Cash on delivery availability may depend on location, order type, and current store policy. Some made-to-order or custom pieces may require confirmed payment before production begins.

Can I exchange my order?

Eligible pieces may be exchanged according to our Refunds & Exchange policy, provided the item is unused, undamaged, and returned in its original condition and packaging within the stated period.

Can I return a made-to-order piece?

Made-to-order pieces may have special conditions because they are prepared specifically after order confirmation. Please review the Refunds & Exchange policy before purchasing.

What items are not eligible for exchange?

Custom-made pieces, altered measurements, personalized designs, damaged items, used garments, or pieces without original packaging may not be eligible for exchange.

What should I do if I receive a damaged or incorrect item?

Please contact us immediately with your order details and clear photos of the issue. Each case will be reviewed carefully by our team.

Can I cancel my order after placing it?

Cancellation may not be possible once production has started, especially for made-to-order, custom, or personalized pieces. Please contact us as soon as possible if you need support.

What is Book a Slot?

Book a Slot allows clients to reserve a private consultation with designer Mohamed Nour to discuss a special design, custom piece, styling direction, or occasion look.

Who should book a consultation?

This service is suitable for clients seeking a custom design, couture piece, special occasion outfit, personalized styling direction, or more detailed design guidance.

Is the consultation online or in person?

Consultation format may vary depending on availability, location, and the nature of the request. Details can be confirmed during booking.

Do I need to prepare anything before the appointment?

It is helpful to prepare your occasion date, preferred silhouettes, color direction, measurements if available, and any references that express the feeling you want for the piece.

Are all collections available all year?

Some collections are permanent or recurring, while others are seasonal edits. Seasonal pages such as Summer 26 or Ramadan Collection may be removed or updated after the season ends.

What is the difference between a collection and a category?

A collection may be based on a design story, such as Hwadeet or HORRA. A category may be based on function or product type, such as Dresses, Tops, Resort Wear, or Best Sellers.

What is Best Sellers?

Best Sellers is a curated selection of the most requested and most loved Mohamed Nour Designs pieces, chosen by client demand and lasting appeal.

What is Resort Wear?

Resort Wear is a refined seasonal wardrobe category for swimwear, beachwear, kaftans, cover-ups, scarves, summer dresses, and lightweight pieces designed for warm destinations.

What is Ramadan Collection?

Ramadan Collection is a seasonal edit of pieces selected for Ramadan gatherings, family evenings, refined festive moments, and modest elegance.

How can I contact Mohamed Nour Designs?

You can reach us through the Contact Us page for order support, sizing guidance, custom design requests, appointments, shipping questions, collaborations, and press inquiries.

When will I receive a response?

Response time may vary depending on inquiry volume, but every message is reviewed with care.

Can I contact you before placing an order?

Yes. If you need help with sizing, fabric, production time, delivery, or custom requests, we recommend contacting us before placing your order.